We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
SIMON BIt's around 730pm a vehicle on a different forecourt I was looking at suddenly had a deposit taken. I saw a very low mileage for year showroom condition car. I emailed a message had call back very soon. I was talking to a gentleman who was friendly polite and who listened to every word without interrupting me. By 9pm having reserved the vehicle and I must say without any pressure selling, just the promise of if any more information or help needed don't hesitate to call. By mid afternoon next day I was just about to start 160 miles journey home in my newly purchased car. I can honestly say all the staff at Lvmc made this a hassle free purchase. If you like the look of a car reserve it! As if you get the same welcome an professional friendly service I did. You may just of made your easiest car purchase to date.. A huge Thank-you to everyone at LVMC
Kelvin BDuring these difficult days of the COVID-19; I telephoned LVMC, talked with their General Manager making an appointment to view a prestige vehicle. Upon meeting him, it quickly became apparent that he, like me, was a passionate car enthusiast. This allowed for a clear ethos of honesty and integrity in the discussion on a part-exchanging my Mercedes-Benz S-class LWB 350d Executive BLUTEC for their advertised Land Rover Range Rover 3.0 TDV6 (L405) Autobiography. His knowledge, professional 'non-hard sell' approach and willingness to address any issue raised concerning the vehicle, exuded in my confidence to negotiate a no-nonsense part-exchange deal. In conclusion and in my opinion, LVMC (being a family business centred in Chingford) is not your usual used car (second-hand) dealership; most importantly also cares for its clients with their aftersales service as well; and can only be recognised as a first-class customer service provider.
Mark SBuying a used car from a dealer can be daunting for someone with little or no experience but the team at Lea Valley Motor Company made the experience actually enjoyable. I would have no hesitation in recommending them to anyone if they have a vehicle you are interested in in stock. I immediately felt at ease, even reassured that I had come to the right place. All the staff I engaged with were warm, friendly and knowledgeable. Far more human than most places I visited.
Derek M (Maserati Granturismo)Bought the above vehicle recently and the company was a pleasure to deal with. I travelled from Glasgow to pick the car up and all the paperwork was in order and the car was extremely well presented. Would not hesitate to recommend this company if you're looking to change your car.
Michael MExcellent, professional and friendly. I highly recommend buying your car from Lea Valley Motor Co. I travelled from "Up North" to purchase my car and the team could not have done more!!
Shaun AGood experience friendly and helpful staff there was no pressure, I bought a 3 year old car it was all prepared looked great when I picked it up. Traded in my old car with no hassle, I would recommend Lea Valley Motor company and I would deal with them again.Thanks
Wayne BFrom my initial e-mail communication to the day of collection I have nothing but excellent service from the Richard and James. I was made to feel valued as a customer and everything was exactly as promised with the car when it came to collection. It is rare today but you can buy with confidence from these guys.
Russell JVery comfortable, plenty of time to check over Car and given lots of space to do so. Shown all paperwork and Norman and colleague were very open and friendly. Quite surprised how many cars in stock, extremely impressed and would easily buy again and recommend!
Steve CExcellent Family run company with a friendly professional sales team every thing about the vehicle you are to purchase is explained in detail I can recommend this company I will return in the future when I need to replace my vehicle.
Adam SI've got to be honest, I hate shopping for second hand cars. Half the time it's almost expected that you're going to be shafted and lied to in some way. Having been to a number of "interesting" car dealerships, my wife and I were delighted to have found everything we needed and more with Lea Valley Motors. These guys have been nothing short of amazing from start to finish. My faith is restored and I found the whole process seemless and stress free. At no point were we pushed or pressured into buying, and they couldn't have done more for us. I will always check their stock before anywhere else first because what we got was first class service. Our expectations were managed impeccably and we got an outstanding motor. Thank you so much Lea Valley Motors!
SoniaThe rep, Norman called me within 24 hrs of my request and gave me a brief outline of the vehicle and booked an appt for me to view it and test drive. Upon arrival, I was greeted immediately and shown around. The vehicle was clean and Norman provided all background info on the car. the vehicle was very clean and I went for a test drive, after which, I decided to buy it, all of the reps at the showroom were very friendly and I would definitely recommend them.
ZoyaVery good experience overall. The car was reasonably priced, in the condition described, prepared ready for collection on time and the paperwork was done efficiently by Norman. Cannot find any faults with this dealership, Would highly recommend it for doing business with.
Isobel AThe service was excellent throughout, from the initial contact right through to completion of the sale. The representative was knowledgeable, courteous and professional. He answered all of my questions, dealt promptly with all of the points which I raised, and made sure that the whole transaction went through smoothly and without any difficulties. I am very pleased with the car so far. It was a pleasure to deal with them and I would be happy to recommend Lea Valley Motor Co to others.
Steven FThanks to dealer for an excellent service they made buying my next car a breeze . I would highly recommend this car dealer
Kyroah PI had a great experience with saleman, he was very polite, had great knowledge about the cars and more. He went an extra mile to make sure i had all the help and comfort during my visit. I highly recommend these guys to any type of car buyer as the whole team are full of great spirit.
Emma WFlawless. Our Salesman made the process of buying our Jaguar stress free which is a rare find at car dealerships! From the moment we walked in he allowed us to browse without being overbearing but on hand to answer our 100 questions. Thanks again Lea Valley Motor!
Lucy WThe service received at Lea Valley Motor Company was absolutely outstanding. They answered all of our questions and finding my new car was a seamless experience. I can not recommend this dealership enough!! Thank you Lea Valley Motor Company!!
Simon FGreat service and very well priced cars. Would highly recommend for anyone looking
Jordan PFantastic and personal service from start to finish of my recent purchase. A team and company willing to go that extra mile to ensure their customers are given the right product that meetings their motoring needs
Kit MVery pleasant sales representative and not pushy at all. Technical knowledge could have been better. Experienced a technical issue on my way home with the vehicle which I reported immediately to them and it was sorted out with no argument.
George BGood dealer will definitely recommend they could do more for me to get my car very reasonable price very very happy I must say Richard was fabulous and very patient with my problems will buy again I have nothing negative to say about but brilliant ðŸ‘ðŸ‘.
Darayesh KIt was pleasant, and very professional. The dealer was well aware of my requirement.
Lawrence Wafter a short search on internet was lucky enough to find the make, model and spec of vehicle at lea valley cars.I no longer live nearby and had to arrange to collect a few days after purchasing the car.Arrangments over the telephone went well and when I arrived to collect my car it was valeted and ready to go.Since then I have driven to Austria via France Belgium Switzerland and Italy without a moments worry If it only washed and re-fueled itself it would be perfect.
Nina FFantastic customer services from the minute we turned up. Answered all questions we had, went above & beyond & highly recommend.
Angelo LI recently bought an Audi Q5 from this dealership. The whole experience was great. Low pressure sales environment, knowledgable staff, friendly service. I would recommend this dealership to anyone looking for a good quality used car.
Grant WExcellent service from begging to end. Car had small fault after couple weeks, took back and fixed straight away. Will get my next car from them!
Robert FJust bought Audi A3 from lea valley motor company had an first class experience every thing I wanted I got never come across such nice people and the boss was such lovely guy . Thanks lea valley def will be buying from you again
Julia MGreat reception from happy friendly proffessional staff ! Everything was done for me all I had to do was drive the car away! Highly recommend
Joanna LI cannot recommend this company high enough. They are so low pressure it is disarming and offer helpful advice when you want it. Cars are keenly priced and the price is the price. I found that a huge relief. I went to buy one car and after a few bought something that suited me better. I recommend them highly.
Katrina WGreat service, I took a chance and bought a car online without seeing it As I just didn't have the time to travel to the showroom. It was delivered To me, exactly as described and I am over the moon with it. They made it very easy for me to purchase, and they had a "˜yes we can do' Attitude that was just what I wanted. I would recommend highly.
Jay OStraightforward, honest talking, very easy to deal with. We'd be happy to buy from them again.
Natalie KLove my new car, it fits my requirements perfectly and couldn't have asked for a better experience.
Shaun KGood communication, vehicle as described, they kept the car for me until I could get down to London as I didn't live 5 minutes away, car looked brilliant well pleased
Scott GCan't fault the customer service , was interested in 2 cars and the salesman gave good advice and gave me time to make my own mind up, test drove both cars and have enjoyed using my car since I bought it!
Natalie PI recently bought a Ford Focus from lea valley motor Company and can not fault the car or the company , Great friendly staff who answered every question I asked and great value for money. I would highly recommend this dealership and will be returning in the future.
Simon CThey had the right car at the right price. It was all done over the phone and then I just turned up to collect it. The car was just as I'd hoped and prepared to a great standard. The service was excellent and friendly and no hard sell.